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TOP AWARD: Ross Heaver receives the trophy from Steve Davis

A DORSET home improvements manufacturer has become one of only two companies to win an organisation's Customer Satisfaction Award for an eighth time.

Heavers of Bridport Ltd received the accolade from the independent window installers' organisation Network VEKA.

It shares the record of eight awards with only one other member, a Yorkshire company, out of nearly 140 in Britain and Ireland. Heavers' win, for the South West region, was calculated after Network VEKA analysed the customer satisfaction returns of nearly 16,000 households - every single customer of every member company for the whole year.

Ross Heaver received the trophy from snooker legend Steve Davis at the organisation's recent annual meeting. Mr Davis works as ambassador for Network VEKA, endorsing its standards and guarantees in members' advertising.

Mr Davis: "It's quite something to win this award once but it takes real enduring excellence to win eight times."

Heavers was also among 16 companies to win admission to the Network VEKA 100 per cent club for members scoring higher than 99 per cent in the customer satisfaction returns.

Network VEKA is a voluntary group of around 140 like-minded independent window and conservatory companies.

8:42am Thursday 24th July 2008

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